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Frequently Asked Questions

How long can I borrow toys for?

Loans are for a 2 week period, and can be renewed once. Please clean all toys before returning them, to protect the wellbeing of our wonderful librarians and the BTL community at large.​

Are the toys cleaned?

Yes. Before a toy is loaned out, the toy is wiped with a diluted solution of antiseptic or disinfectant. Members are asked to return toys in the same condition in which they are received.

Do you have after hours returns?

No. Toys can only be returned during Bondi Toy Library opening hours. Waverley Library staff will not accept toys on our behalf. Members are responsible for borrowed toys until they are returned to our coordinators. Returning toys outside of our opening hours will incur fees and a possible suspension of membership. Thank you for your cooperation.


What happened to my membership while BTL was closed?

Due to Covid and other complications, BTL was closed for an extended period. During this time, all memberships were frozen. Existing memberships were automatically reactivated when we reopened in December 2023 and picked up where they had left off. Membership does not auto-renew. You can check your membership status, and renew it if necessary, by logging into your BTL member profile


How do I log in to my member profile?

If it’s your first time logging in, click here and follow the instructions. If you have forgotten your logins, go to the Member Login page and click "Forget your password?". Your username will be emailed to you, along with a link to reset your password.

Can I donate toys?

We have limited storage capacity and therefore are very selective about what toys we accept. If you have toys you would like to donate, please send us an email with descriptions of the toys (photos would be even better) and we will let you know if we are able to add any of your items to our collection.    

​I am having a party, can I reserve a toy?

Yes. To reserve a specific toy, log in to your Toy Library profile, select the toy you want and click "hold". Alternatively you can email a request to the Toy Library and our coordinators will confirm availability at the next open session.

​We are going on holiday, can I suspend my membership?

Yes, please contact us to arrange a temporary suspension of your membership. 

​What happens if a toy breaks or pieces go missing?

Members are expected to take care of the library’s toys. Having said that, normal wear and tear is expected. In some cases, you may be asked to cover the cost of replacing a lost or damaged toy. This is to maintain a wonderful, working toy collection for all our members to enjoy. If a toy is broken or missing pieces when you borrow it, please notify the coordinator upon return so that it is not loaned out again.

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